Motion Index Drives stands behind our precision indexing systems so you can feel at ease with the reliability in our products and your automation production. They are supported by 24/7 technical support, experienced engineering and limited warranty coverage.
Motion Index Drives offers limited warranty terms ranging from 3-10 years, depending on the applicable purchase agreement.
Our warranties protect against material defects and workmanship providing cutomers with repair or replacements for defective parts.
The limited warranties exclude conditions, such as:
Replacemet of parts that receive normal wear and tear
Unintended operation use or overloading
Neglect, accidents or improper storage
Damage resulting from insufficient maintenance.
Unapproved modifications, repairs, or service.
Equipment and components manufactured by third parties.
Customers must notify Motion Index Drives in writing if they discover any alleged defect. Our warranties do not include any work stoppages or losses that may arise as a result of damages.
A reliable indexing system begins with proper application engineering.
Motion Index Drives works with machine builders, integrators, and manufacturers to evaluate crucial application requirements, including load capacity, indexing speed, inertia, duty cycle, and system integration so we can select the best indexing equipment for your requirements.
From initial equipment selection and commissioning to troubleshooting and ongoing service, Motion Index Drives provides technical support to assist customers throughout the equipment lifecycle.
Motion Index Drives provides limited warranties of 3, 4, 5, and 10 years depending on the purchase agreement.
The warranty terms begin when the product is put in service, subject to a maximum period measured from the date of shipment.
Parts requiring replacement due to operational wear and tear are not covered in the limited warranties.
Third party components and motors are not covered under Motion Index Drives limited warranty. They are subject to the third party warranties.
Please notify Motion Index Drives immediately after inspection of possible defect. Do not try to repair, or alterate the machine without written approval.
The full terms and conditions are available in warranty documents below.
Review the complete limited warranty documentation:
3-Year Limited Warranty — Terms and Conditions [Download PDF]
4-Year Limited Warranty — Terms and Conditions [Download PDF]
5-Year Limited Warranty — Terms and Conditions [Download PDF]
10-Year Limited Warranty — Terms and Conditions [Download PDF]
Warranty terms are subject to the applicable agreement.
